Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

+Collections

+Types

ergoPouch- Arm Warmers

$29.00

Collections: All, Country Kids, ergoPouch, Sleeptime

Our Arm Warmers are a bolero style jacket, designed to be used over the top of any arms-out sleeping Swaddle, Sleeping Bag, Sleep Suit or Sleep Onesie. If your baby is wearing a sleeveless sleeping bag, you may notice their arms feeling cool during the coldest hours of the night. If this is causing them to wake, a little more warmth on the arms may be needed. The sleeves on the Arm Warmers are rated 1.0 TOG making them suitable as a mid-weight layer, and the foldover cuffs will help keep hands warm too.

We recommend the Arm Warmers are only used over a sleeveless sleeping bag, not one with sleeves. This will help your child maintain a comfortable temperature whilst sleeping and ensure they do not overheat. Hot tip - on transeasonal nights when it is warm at bed time but cools down during the course of the night, put your baby to sleep in their sleeping bag as normal, and add the Arm Warmers later in the evening before you go to bed. The position of the Arm Warmers on the body will not interrupt the natural sleeping position for healthy hip joint development.

Made with our signature premium GOTS certified organic jersey cotton with stretch for comfort. Natural fibres are better for sleeping for the simple reason they are breathable, and help your little one regulate their temperature overnight. Our certified organic fibres are also skin-friendly and sensitive on eczema and dry skin conditions. All ergoPouch fabrics are dyed with non-toxic water based dyes.