Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Olliella - Rattan Wonder Wagon

Baby Bjorn- Travel Light Cot

Maxi Cosi- Vita Pro Carseat

Maxi Cosi- Mico 12 LX Baby Capsule

Jellycat- Bunny Comforter

UPPAbaby- Cruz V2 PiggyBack Board

Nana Huchy- Freddy The Teddy

Nana Huchy- Neddy The Teddy

Nana Huchy- Benny The Bear

Olliella - Piki Rattan Basket

Willow by the Sea- Mum and Baby Edition Mini Set

Jellycat- Bashful Dusky Blue Medium Bunny

Jellycat- Bashful Fern Medium Bunny

Jellycat - My Best Pet Book

Jellycat- Albee and The Big Seed

Jellycat- My Dad and Me Book

Jellycat- When I am Big Book

Jellycat-Blossom Cream Medium Bunny

baby Jogger- City Tour 2 Stroller

Jellycat- Odell Octopus

Jellycat- The Fearless Octopus Book

Mother's Choice- Ascend Convertible Car Seat

Safe-n-Sound Booster Seat 4 plus

Mountain Buggy- Nano V3 Travel Stroller

BabyZen- Yoyo2 Stroller

Nana Huchy- Roy the Rooster

COCOON- Evoke 4-in-1 Cot

Infasecure- Attain More ISOFix Car Seat

Jellycat- Bashful Black Kitten

Jellycat- Tumbletuft Koala

Jellycat- Bashful Fudge Puppy

UPPAbaby- Minu V2 Stroller

Jellycat- Sensational Scallop

Jellycat- Bashful Lion

Jellycat- Blossom Sage Medium Bunny

UPPAbaby- Ridge Stroller

Jellycat- Bashful Panda

Living Textiles- 2 Pack Jersey Pillowcases- White

Nana Huchy- Rupert the Rooster

Owlet- Smart Sock 3/ Plus { To age 5 }

Owlet- Smart Sock 3 Extension Pack

Nana Huchy- Button the Bunny

Nana Huchy- Clover the Cow

Nana Huchy- Remy the Reindeer

Jellycat- Beatrice Butterfly

Jellycat- Bashful Saffron Bunny

Jellycat- Bashful Navy Bunny

Jellycat- If I were a Butterfly Book

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