All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.
Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent. Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address. We do not call prior to delivery. We do not deliver outside of Australia
We will only send tracking if requested, WRITE IN NOTES: tracking
Returns
It is the customers responsibility to retain the receipt for proof of purchase. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.
Several types of goods are exempt from being returned. Additional non-returnable items:
Gift cards
Downloadable software products, cameras
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, unleash stated
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.
Gifts
FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for
Shipping
To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Go webs, go! Web-slinging Spidey action with the ultimate lunch and hydration team up. Kids love different choices throughout the day, so we’ve designed a lunchbox that offers parents and...
The whole foods lunchbox. Kids love different choices throughout the day, so we’ve designed a lunchbox that offers parents and kids more flexibility. The lunchbox features a large compartment that...
All the features you love in our original lunchbox but packed a little lighter for smaller appetites. Our mini lunchbox may be compact, but it has plenty of space for...
On-the-go? We’re making snack time easy with the versatile snackbox.The perfect answer for smaller portions, keep little ones fed no matter what your day has in store – playground, car...
The B.Box lunchbox, has a 1 litre capacity. It has 2 leak proof compartments that seal separately, so you can mix wet and dry foods without them mixing. The mini...
*7 to 10 days for delivery * Offering more ways to snack! Our silicone snack cups have been designed to fit inside the b.box lunchbox and mini lunchbox to create...
The whole foods lunchbox. Kids love different choices throughout the day, so we’ve designed a lunchbox that offers parents and kids more flexibility. The lunchbox features a large compartment that...
The 1L insulated flip top drink bottle is your everyday must-have when out and about. Triple layer insulation keeps liquids cold for up to 46 hours, so you can stay...
Take thirst quenching to the next level with our blue slate insulated sport spout bottle. Offering easy flow drinking from a soft silicone spout and triple layer insulating superpowers keep...
The 2-in-1 suction plate is a modular mealtime hero! Designed to grow and adapt with your child, this plate is suitable from first feeds through to independent eating. Strong silicone...
Prepare fresh baby and toddler food at home and take it on the go with our peony coloured, reusable fill + feed! Our latest innovation in child feeding lets folks...
Keep a lid on snack time! Leakproof and easy to open, snack tubs feature a unique flip-top lid that stays attached to the tub for easy eats on the go....