Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

+Collections

+Types

Snuz Pod - Co Sleeper

$359.00 $495.00

Collections: All, Bassinets, Co Sleepers and Portacots, Country Kids, On Sale, Sleeptime

Sleep safely, feed easily and be closer to your baby with the all-new SnuzPod 4 Bedside co-sleeping rocking bassinet!

Keeping baby nearby, for a safe bonding experience. With dual-view mesh windows and a half-height zip-down wall for easy access, be by their side through every yawn, wiggle, gurgle and nap.

SnuzPod 4 regulates your baby's temperature with its innovative ComfortAir system. A combination of unique air-flow vents, air-permeable mesh liner, and base ventilation designed to increase airflow and breathability for a great night’s sleep, all around.

SnuzPod 4 packs comfort, breathability, and safety all in one expertly designed crib that will see your baby going from awake, to zzz in no time.

Safety tested to the latest Bedside Crib Standard, SnuzPod 4 is a sturdy, dependable alternative to other bassinets and co-sleeprs on the market. Allowing you to soothe your little one night and day, safe and sound. Now fitting more beds than any other bedside bassinet, SnuzPod4 is crafted with care to ensure only the best experience for parent and baby.

Sleep well, feed easily and be closer to your baby
NEW Comfort
Air breathable system to help regulate temperature for a good night's sleep
NEW 3D breathable mattress included
NEW machine washable mesh liner
Meets new bedside bassinet safety standard BS EN 1130:2019
Gentle reflux incline option
Lightweight lift-off bassinet for use around the home
Fits more beds than any other traditional bedside co-sleeper (new max. height 73cm)
Suitable from birth to approximately 6 months
Made using quality sustainably sourced Beech solid wood and plywood
The SnuzPod is designed to fit divan, ottoman and framed bed bases.
Suitable for bedside use where the top surface of the adult mattress is level with the top of the zip down wall of the SnuzPod 4,
up to a maximum height of 73cm from the floor
ComfortAir mesh liner has been tested for breathability and air-flow
External size: L100 x 49 x H95 (maximum height)
Product weight: 11.5kg
Requires self-assembly