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Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Delivery & Returns

Delivery

Returns

Refunds (if applicable)

Late or missing refunds (if applicable)

Sale items (if applicable)

Exchanges (if applicable)

Gifts

Shipping

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Gifting

Jellycat - Odyssey the Green Octopus

Jellycat - Ondre the Octopus

Jellycat - Otto Sausage Dog Bag Charm

Jellycat - Really Big Octopus Maya

Jellycat - Red Bunny Scarlett Big

Jellycat - Ricky tge Rain Frog Headphones

Jellycat - Ripe Banana

Jellycat - Scrummy Stitchy Strawberry

Jellycat - Sensational Seafood Mussel

Jellycat - Simon the Scorpion

Jellycat - Snowball

Jellycat - Truss Tomato's

Jellycat - Tulip Blossom Bunny Large

Jellycat - Tumblefuft Mouse

Jellycat - Unicorn Collection

Jellycat - Vivacious Pumpkin

Jellycat - Vivacious Vegetable Beetroot

Jellycat - Vivacious Vegetable Kale

Jellycat - Vivacious Vegetable Leak

Jellycat - Winter Warmer Otto the Christmas Sausage Dog

Jellycat 25th Anniversary - Bashful Luxe Bunny Azure

Jellycat Amuseable Cherry

Jellycat Amuseable Perfect Peach (available early 2025)

Jellycat Apple the Bunny Medium -

Jellycat Bashful Tiger

Jellycat Book - The Naughty Penguins

Jellycat Book Little Me

Jellycat Brynlee the Bee

Jellycat Bunny Medium - Petal

Jellycat Bunny Medium- Truffle

Jellycat Bunny Small - Christmas Collection

Jellycat Christmas - Amuseable Nordic Spruce Christmas Trees

Jellycat Christmas Aldo the Alf

Jellycat Christmas Amuseable Bauble

Jellycat Christmas Beige Bunny

Jellycat Christmas Beige Bunny Decorations 1 left

Jellycat Christmas Black Labrador

Jellycat Christmas Fox Arctic

Jellycat Christmas Pudding

Jellycat Grizzo the Gremlin 1 left

Jellycat If i were a Rabbit Book

Jellycat Medium Evey Bunny

Jellycat Silver Blossom Medium Bunny

Jellycat Snow Tiger

Jellycat Soft Toy - Sardine

Jellycat Tumblefuff Turtle

Jellycat- Bashful Bunny with Christmas Tree

Jellycat- Blossom Cream Bunny 'cherry'

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