Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

+Collections

+Types

Uppababy Vista V3 NEW

$1,999.00 $2,499.00

Collections: All, Country Kids, On Sale, Pram, Prams And Strollers, UPPAbaby

Introducing the all-new UPPAbaby Vista V3, designed to redefine the strolling experience by combining unparalleled style with enhanced safety features and unmatched comfort to cater to the modern parent’s needs.

The Vista V3 boasts an upgraded suspension system, providing a smoother ride for your little one and ensuring a softer journey on any terrain. Safety is paramount, especially during nighttime strolls, with new reflective details integrated into the design, the Vista V3 enhances visibility, offering peace of mind during evening adventures.

Elevate your style with the Vista V3’s new sleek clean frame finish, combining sophistication with durability to add a touch of elegance to your parenting journey. Catering to the Australian climate, the Vista V3 introduces the all-new Breathe Easy Seat. Crafted with breathable components, this innovative seat ensures optimal comfort for your little one, even in the warmest weather conditions.

Features

Bassinet

The V3 Bassinet offers quick zip cross ventilation panels at both ends that can be opened for enhanced airflow PLUS a vented base for added air flow from top to bottom
The V3 Bassinet comes with a new foam free air mesh mattress allowing for maximum breathability
The V3 Bassinet boot cover now has a dual zipper allowing parents to easily tend to baby
Extendable, pop out UPF 50+ sunshade
One-handed release from stroller
Depth and ventilation provide an overnight sleep solution
Zip out, water-repellent inner liner and boot cover are easy to remove and clean

Toddler Seat / Frame

Our toddler seat now has a seasonal seat liner that converts to a mesh ventilation backing to help keep babies cooler on warm days
Ability to transport up to three children with RumbleSeat and PiggyBack accessories
Full-size reversible Toddler Seat
Five-point, no-rethread harness
Extendable canopy with UPF 50+ protection, zip out fabric and mesh panels
Vented peekaboo window
One-handed, multi-position recline
Adjustable handlebar
Extra-large, easy-access basket with 13.6kg weight limit
All-wheel suspension
Front wheel locks with visual indicators
100% full-grain leather accents
One-step fold, stands when folded