Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Britax GRAPHENE EA Convertible Car Seat

$469.00 $499.00

Collections: 30% off ALL SUMMER FASHION, All, Capsules and Car Seats, Country Kids, Default type, On Sale

GRAPHENE EA IFIX is a compact convertible car seat designed from birth up to 4years. Equipped with new easy to adjust headrest for ease of use.
Suitable for: Newborn up to 4 years

GRAPHENE EA IFIX enables 3 ACROSS THE BACK making it easy for growing families. What’s New with Graphene EA? The new easy to adjust headrest is designed to make sure you can adjust the headrest up or down with ease. Hassle free adjustment without uninstalling the seat. We’ve also redesigned safety, with new hidden torso side impact protection technology (SICT™) whilst maintaining the narrowest and most compact installed depth and width. Graphene EA ifix, the number 1 choice for comfort, small cars and growing families.
Available in Kohl Black and Pebble Grey

Features:

Compact Design - Perfect for cars with small rear seating space (easy fitment in small cars where the front seats are in close proximity to the back). Fit 3 across the back for growing families.

Side Impact Cushion Technology (SICT™) - Torso Protection. Our patented Torso SICT™ design minimises the energy impact on your child’s chest and vital organs, and reduces crash forces for greater protection.

Rearward Facing for Longer - Your child can remain rearward facing until they are 30 months old or (approximately 2-3 years old), which is safer for your child.

Easy Adjust Headrest (Hassle Free Harness™). Now with frontal easy adjust, the headrest height can be adjusted with ease, without uninstalling the seat.

ISOFIX Compatible - ISOFLEX™ connectors allow for installation to vehicles with ISOFIX low anchorages. ISOFIX use ensures an easier installation, correct fit and a safer journey every time.

Thermo e™ High Performance Fabric - Using eco-friendly knitted fabric, Thermo e™ provides airflow and wicks moisture away, keeping your child cool, dry and comfortable.

Comfort without Compromise

Generous internal seating area and comfortable trim padding with additional cushioned insert.

Active Head Restraint™ (AHR™)

Featuring deep side wings that shield and contain your child’s head in a side impact crash. Also includes EPP layer to absorb energy in a crash to reduce potential injury.

Recline Positions - Toddler mode includes recline or upright position for added comfort.

EZ-Buckle™ - Retains the harness buckle in a forward position and prevents the child from sitting on the buckle when boarding.