Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

Gift cards
Downloadable software products, cameras
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unleash stated

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

+Collections

+Types

STOKKE Tripp Trap Chair

$399.00 $499.00

Collections: All, high chair, On Sale

Tripp Trapp elevates a child to the optimal and correct seating position. Designed to bring children closer to the table, the Tripp Trapp by Stokke allows the child to sit, eat and interact with other family members whilst seated. Sitting with mums and dads, the child can bond and develop language and social skills.

Features:

Brings your baby to the dining table and closer to the family
Adjustable seat and footplate for optimal ergonomics
Wipes clean with a damp cloth
Made from 100% cultivated beech wood
A variety of accessories available for customisation
Free of toxic chemicals
5 point safety harness sold separately or with the Stokke Tripp Trapp Baby Set

Tripp Trapp's design, including adjustability of the seat plate and footrest in height and depth, enables correct ergonomic sitting. Ergonomically correct seating position improves posture and support to a child’s developing spine whilst providing legs and feet with full freedom of movement for the adjusting and shifting of body weight.

Both the seat plate and footrest can be adjusted in height and depth. Helps the child be seated safe and comfortably from 6 months until teenage years. The Tripp Trapp highchair meets and complies with all international safety standards. Provides parents with the reassurance and peace of mind that their child is not only safe but also secure in the Tripp Trapp highchair.

Tripp Trapp is fitted with a height-adjustable seat plate. Elevates children to the correct height whilst seated, with elbows comfortably resting at table height. Tripp Trapp provides the ideal position for eating, playing and socialising around the family dinner table.

The ability to adjust and raise Tripp Trapp to the correct elevated position at the table makes it easy for parents and their child to reach food, toys and utensils. Reduces strain for everyone. Tripp Trapp is made from strong and resilient beech wood, which contributes to higher safety.

Tripp Trapp only requires the umbraco key to assemble and adjust. Enables easy assembly, disassembly, and chair adjustment as the child grows. Protects Tripp Trapp with a high-quality coating. Provides a smooth and resistant surface. Tripp Trapp's protective coating reduces scratches and makes the highchair easier to clean and maintain.

The absence of a tray makes it possible to bring the Tripp Trapp into the table. Bringing the child to the table enhances communication between parents and kids.

Please note: chair only accessories sold separately