All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.
Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent. Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address. We do not call prior to delivery. We do not deliver outside of Australia
We will only send tracking if requested, WRITE IN NOTES: tracking
Returns
It is the customers responsibility to retain the receipt for proof of purchase. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals. You must also have the original receipt for the purchase.
Several types of goods are exempt from being returned. Additional non-returnable items:
Gift cards
Downloadable software products, cameras
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, unleash stated
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.
Gifts
FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for
Shipping
To return your product, you should mail your product to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
A remarkably hydrating, 100% certified organic formulation packed with purifying botanicals that detoxify, protect and balance skin.
Our Face Oil leaves zero residue, is long lasting and a very effective moisturiser. It works to hydrate skin and give it a beautiful glow.
Suitable for all skin types. As our Face Oil is 100% certified organic, it is instantly absorbed by the skin. Lightweight enough for oily skin or breakouts (oily skin needs help to be balanced), moisturising enough for dehydrated, dry or mature skin.
A nourishing massage oil that protects baby’s skin, and calms and settles for bedtime.
Warm four to five drops in the palms of your hands and apply over the face, neck and décolletage after cleansing and before face cream. To restore skin to its optimum beauty, use as a daily nourishing treatment. Store in a dry, cool place
Made in Australia Certified by ACO - Certificate number 12750
Willow By The Sea favourites in a handy travel bag! Everything for a mum and baby on the go, or just as great way to sample their extensive range. This Pack Includes 1...
Our waterless, chamomile and calendula infused Bottom Balm acts as a natural barrier between little bottoms and unwanted bacteria and moisture. Organic beeswax helps form the barrier while organic coco...
A powerful blend of omega-rich organic oils, our lush Belly Oil helps boost collagen production and leaves skin supple and smooth as it stretches during pregnancy. Brimming with essential fatty...
Rich with vitamin E, antioxidants, and essential fatty acids, our nutrient-rich organic oil moisturises, nourishes and protects baby’s skin, while soft notes of lavender and mandarin help calm and settle...
