Delivery & Returns

Delivery

All prams, cots and all other furniture over 10 kgs CANT BE DELIVERED unless it is local delivery.

Once your order has been processed, Country Kids will dispatch your items within 3-10 working days. If we are unable to send your items due to circumstances out of our control you will be notified via email or phone asap. Delivery of goods usually takes between 2 and 10 working days, depending on where it is being sent.
Customers must ensure that they provide the correct delivery address. Country Kids will not be responsible for lost items due to supply of incorrect address.
We do not call prior to delivery.
We do not deliver outside of Australia

We will only send tracking if requested, WRITE IN NOTES: tracking

Returns

It is the customers responsibility to retain the receipt for proof of purchase.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, containing all accessories and manuals.  You must also have the original receipt for the purchase.

Several types of goods are exempt from being returned.
Additional non-returnable items:

• Gift cards
• Downloadable software products, cameras
  
• Some health and personal care items

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is also a chance that the account department isn't in that day.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@countrykids.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, as mention by law.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@countrykids.net.au and send your item to: 25 Bridge Mall (Bridge Mall Shopping Centre) Ballarat Victoria AU 3350.

Gifts

FREE GIFT WRAPPING. Please note down in note selection what gender and that special occasion it is for

Shipping

+Collections

• All
• Baby Essentials
• Baby Jogger
• Bags (Nappy, Pram and Organisers)
• Bassinets
• bibs
• Bikes and Scooters
• Bouncer
• Cameras (Owlet & VTech)
• Capsules and Car Seats
• Car Accessories
• Car seat
• Change Mats and Universal Chest Changer
• Changing Mat
• Clothing
• Co Sleepers and Portacots
• COCOON Furniture
• Convertible Car Seat
• Cot & Day Beds
• Country Kids
• Country Kids Gift Card
• Default type
• discoveroo
• Doll Accessories
• Dolls
• Dolls house
• Dolls House, Furniture & Accessories
• ergoPouch
• Furniture
• Gift Cards
• Gifting
• Gifts
• Grotime
• high chair
• In Store Products
• infasecure
• Jellycat
• Jewellery
• Junior Bed
• Keepsake
• Kids Table and Chair sets
• kinderfeets
• learning
• Learning Games
• Little Partners
• Living Textiles
• Lunchbox, Bentobox and Accessories
• Manchester
• Maxi Cosi
• Miniland
• Mother's Choice
• Nana Huchy
• nature baby
• Nursing Chairs
• Oioi
• Ollie Ella
• Olliella
• On Sale
• Pet Pram (Animals only)
• Phil and Ted
• Pram
• Pram 3 Wheel
• Pram 4 Wheel
• Pram Accessories
• Prams And Strollers
• Safe-n-Sound
• Safety
• Sensory Play
• Sleeptime
• snuggle buddies
• Suitcase
• tookytoy
• Toys
• Travel System
• Trybike
• tummy time
• UPPAbaby
• V Tech
• Vaporisers and Air Purifiers
• Willow By The Sea

+Types

• Unknown Type
• Car seat
• Default type
• Gift Cards
• gifts
• high chair
• Jellycat
• Kinderfeets
• learning
• Manchester
• Olli Ella
• Pram
• Sensory Play
• toys